Frequently Asked Questions

The prices of our services are calculated in proportion to the city where the work will be carried out, the size of the area (m²), the contract duration, the sanding, maintenance and restoration operations to be performed in the application area, and the costs of the equipment and materials to be used.

Our restoration services are carried out to protect surfaces and floors decorated with natural stone, by renewing scratched, cracked, stained and damaged areas in a way faithful to the original, so that they do not deteriorate any further. In addition to preliminary stages such as renewal through abrasion techniques, they generally also include processes such as surface leveling and protection.

Because almost all of our services are based on floor and surface applications and therefore require empty areas, your request may not seem very feasible; however, we can push the limits of what is possible and arrange flexible schedules.

Immovable items are a situation we encounter often and are very familiar with, especially in institutions such as hotels and hospitals. The fixed items found in the businesses and other premises we serve are, even if they have no material or sentimental value, precious possessions entrusted to us. Before the application, fixed items are carefully covered with safe materials and isolated from the area to be treated. That way, you get your belongings back exactly as you left them with us, without any damage.

First of all, the devices, equipment and other materials we use in our services are environmentally friendly and TSE certified, and fully comply with international standards. Some of the materials and equipment used in natural stone care and restoration may, of course, have adverse health effects on people and animals if they come into direct contact with the skin in their raw form. However, during and after application, these materials lose all of their harmful effects. They form a natural protective layer on the surface and floor that guards against moisture and prevents staining. As a result, a completely safe and hygienic environment is created for both people and animals, the life of the natural stone is extended, and the surface becomes environmentally friendly.

Marble grinding is the process of removing a very thin layer from a marble surface that has dulled, scratched, stained, or worn over time, using diamond abrasives, in order to make the stone flat and smooth again. If the floor has lost its shine, has developed traffic marks, scratches, or water and limescale stains, or if there are level differences between tiles, it is time for grinding.

Grinding is an abrasive process that removes a thin layer from the surface to eliminate scratches, stains and level differences; it proceeds step by step from coarse abrasives to fine ones. Polishing and buffing, on the other hand, are the final stage after grinding, closing the pores of the surface and making it reflect light. On slightly dulled floors, polishing alone may be sufficient; for deep scratches and stains, grinding is needed first.

Crystallization is the process of hardening the calcium on the surface of marble by applying a special chemical together with heat and friction using a steel wool pad, resulting in a permanent, glass-like shine. It is effective on marble, travertine, and limestone, which contain calcium carbonate; a different polishing method is used for hard stones such as granite.

Yes. Because granite is a much harder stone than marble, more powerful machines, diamond abrasives made specifically for granite, and polishing compounds are used. Granite is resistant to stains and scratches; however, a surface that dulls over time regains its original shine through grinding and polishing.

Travertine is a naturally porous stone with voids. Before honing, these voids are filled with a filler matched to the color of the stone, and then the surface is honed and polished. This closes the holes that trap dirt, so the floor looks cleaner and is also easier to clean.

Yes. Hammam central heated stones (göbek taşı), basins (kurna), and wall and floor marble develop limescale and yellowing from constant humidity, hot water, and soap residue. In these areas, limescale and soap deposits are removed, the surface is polished, and it is delivered with a non-slip finish suitable for wet areas.

We provide honing, polishing and maintenance services for natural and engineered stone floors such as marble, granite, travertine, limra, basalt, andesite, onyx and mosaic (tile), as well as for stairs, steps, countertops, sinks, wall cladding and column cladding. Because every stone differs in hardness and pore structure, the method and materials are chosen to suit the stone.

Surface scratches, dullness, and water and limescale stains are completely removed by honing. For rust, oil, wine, or paint stains that have penetrated deep into the stone, stain removal treatments are applied first; most stains disappear completely or to a large extent. Some very old and deep stains may leave a trace; we state this clearly during the on-site inspection.

Yes. During grinding, the level differences between tiles are removed, and the floor becomes flat as if it were a single piece. Chipped corners, holes, and opened joints are repaired with resin and fillers that match the color of the stone, after which the surface is ground and polished.

In most cases, yes. Floors that have gone without maintenance for years and have become dull and stained are renewed, starting with coarse grinding. If the stone is thick enough and there are no serious cracks, a result very close to its original appearance can be achieved without replacement, which is far more economical than relaying the floor.

A high-gloss polished surface can become slippery when wet. For wet areas such as bathrooms, hammams, pool surrounds and entrances, a matte or semi-matte finish is recommended; an anti-slip treatment can also be applied if desired. A glossy finish can be used safely in dry interior spaces.

A polished (mirror) finish gives the highest reflection and is preferred in lobbies, living rooms, and showroom areas. A semi-matte finish offers a more natural look and makes minor scratches less noticeable. A matte (honed) finish has no reflection and offers high slip resistance; it is suitable for wet areas and a rustic look.

Since honing is done with water, no dust is produced. The slurry that forms is collected continuously and the area is left clean. The machine noise is about the level of a vacuum cleaner; for homes and workplaces, working hours are planned with you in advance.

The duration varies depending on the size of the area, the type of stone, and the degree of damage. An apartment living room is usually completed in a single day; large-scale projects such as hotels, hospitals, and shopping malls are carried out by a team, section by section, according to a pre-agreed schedule.

Once the floor has dried, it can usually be walked on within a few hours. We recommend waiting about 24 hours before putting heavy items back in place and before wet cleaning. For areas where a protective (impregnating) sealer has been applied, we will specify this waiting time separately.

With proper care, honing in residential settings is generally needed only once every few years. In high-traffic areas such as hotel lobbies, shopping malls, and hospitals, regular polishing and crystallization maintenance at set intervals keeps the surface from deteriorating and postpones the need for heavy honing for a long time.

For everyday cleaning, use lukewarm water and a pH-neutral cleaner suitable for natural stone. Acidic products such as bleach, hydrochloric acid, limescale remover, vinegar, and lemon etch and dull the marble's surface. Wipe up spills right away, and place mats at entrances to keep grit from scratching the floor.

An impregnating sealer is a transparent protective agent that penetrates the pores of the stone and prevents water, oil, and other liquids from soaking into it. It greatly reduces staining, especially on kitchen countertops, in bathrooms, on restaurant and hotel floors, and on light-colored, porous stones, and it does not change the appearance of the stone.

Yes. Stair treads and edge profiles, kitchen and bathroom countertops, sinks, and wall and column cladding are ground and polished with suitable hand-held machines. On vertical surfaces and in corners, we aim for the same quality of result as on the floor.

Yes. We clean natural stone on terraces, balconies, pool surrounds and building entrances, remove algae and limescale stains, repair fillers and apply protective sealers that withstand outdoor conditions. For outdoor safety, a non-slip, matte finish is generally preferred.

Yes; most of our services consist of large-scale corporate projects such as hotels, hospitals, shopping malls, offices, and residential complex common areas. These jobs are carried out under contract and with a commitment to the agreed scope, planned at night, on weekends, or section by section so as to disrupt the facility's operations as little as possible.

Yes. For heavily used areas such as hotels, shopping malls, offices, and residential complexes, we offer maintenance contracts that include polishing, crystallization, and inspection visits at set intervals. Regular maintenance keeps the floor looking clean and shiny at all times and allows you to postpone the cost of major restoration.

The stone type, condition of the damage, and size of the area to be treated are analyzed through an on-site inspection. Our inspection and analysis service is free of charge. For small jobs, we can also provide a preliminary assessment based on photos and the approximate square footage.

You can fill out the service request form, call us, or send photos of the floor and its approximate square footage via our WhatsApp line. After an inspection and assessment, we will provide you with a written quote.

The price per square meter is determined by the type and hardness of the stone, the condition of the floor damage, whether only polishing or rough grinding is required, the need for filling and repair, the desired finish, and the size of the area. For large-scale and repeat jobs, the unit price is lower.

All of our services are provided under a contract and are invoiced. Payment terms and schedule are agreed together in the contract based on the size of the job; for large projects, a staged payment plan can be arranged.

Our services are carried out under a contract and a formal commitment. If a problem caused by the work arises after delivery, it is corrected free of charge. The scope and duration of the warranty are clearly stated in the contract according to the type of work; damage caused by the wrong cleaning product, impact, or misuse is not covered.

We choose products that are suited to the type of stone, designed for professional use, and environmentally friendly. Sanding is done with water; when chemical treatments are applied, the area is ventilated, and once the work is finished it is cleaned without leaving any residue. After the treatment, the area can be used safely.

Our work is carried out by our own experienced and trained team using professional honing machines and equipment. On large projects, a person in charge is assigned to each area, and every stage of the work is inspected before delivery.

You can view photos of our completed projects on our Projects page, and the organizations we work with on our References page. If you would like to see an example of a similar floor, simply get in touch with us.

In most cases, no. If the stone is sound and thick enough, honing is a far more economical, faster and cleaner solution than removing and relaying it, with no rubble and no lengthy renovation. Replacement may be recommended for stones with serious breaks and cracks or those that have worn very thin; we will tell you this plainly during the site survey.

Yes. Old mosaic (terrazzo) and tile floors can also be restored through grinding and polishing. Dull, stained, and worn mosaic floors regain their vivid color and shine once ground; open joints and cracks are repaired with filler.